Effective Date: [Insert Date]
Welcome to PondokKuih. By placing an order on our website, you agree to the following terms and conditions.
PondokKuih provides traditional kuih products for sale within Singapore.
By using our website and placing an order, you agree to comply with these terms.
We reserve the right to update these terms at any time without prior notice.
All orders are subject to availability.
Orders are confirmed only upon successful payment.
Prices are listed in Singapore Dollars (SGD).
PondokKuih reserves the right to cancel any order due to pricing errors or stock limitations.
We make every effort to display product images and descriptions accurately.
However:
Slight variations in colour, packaging, or appearance may occur.
As our kuih are handmade, minor differences are natural and do not constitute defects.
Delivery is available within Singapore only.
Delivery timelines are estimates and may vary during festive seasons.
Customers must ensure delivery details provided are accurate.
Redelivery due to incorrect address or absence may incur additional charges.
All items are inspected and packed carefully before dispatch.
Once the order has been delivered and acknowledged at the provided address, responsibility for the goods transfers to the customer.
PondokKuih will not be liable for damage caused after successful delivery.
If your order arrives damaged or incorrect:
Notify us within 24 hours of delivery.
Provide clear photos of the issue.
We will assess and provide replacement or refund where appropriate.
Claims made after 24 hours may not be accepted.
Due to the nature of food products:
All sales are final.
Refunds or replacements are only provided in cases of verified damage or incorrect orders.
We do not accept returns for change of mind.
Orders may be cancelled within 12 hours of purchase.
Orders already prepared or dispatched cannot be cancelled.
Our products may contain or come into contact with:
Nuts
Dairy
Gluten
Eggs
Customers with allergies are advised to review ingredients carefully before purchasing.
PondokKuih will not be liable for allergic reactions.
To the fullest extent permitted by law, PondokKuih shall not be liable for:
Indirect or consequential losses
Delays caused by unforeseen circumstances
Third-party delivery disruptions
For enquiries, please contact:
PondokKuih
Email: [Insert Email]
WhatsApp: +65 XXXX XXXX
